Conditions of Reservations, Payments and Cancellations

 

Reservations                                                    

The reservation request must be sent through the Reservation Form available on the site, with all local, duly completed.

The Casa de Coura inform by e-mail, availability and all accommodation and reservation. Any further clarification may also be requested via mail or phone the number listed on the site, in Contacts.

 

Payments

The reservation is only considered definitive after the first payment (25% of total stay) as a signal to be carried out on time and under conditions that Casa de Coura inform. If such transfer is not made, the provisional booking is void and has no effect.

The remaining amount (75%) must be paid within 30 days before the date of stay. If such transfer is not made, the reservation will be canceled, not being repaid the amounts already paid.

If the stay is to take place 30 days or less, the filing date of booking, the full amount must be paid on confirmation of availability by the House of Coura.

The Casa de Coura confirm in writing the payment (by email), to present at check-in and the amount of the deposit as security for any damages or other expenses borne by the customer.

The Casa de Coura reserves the right to cancel any reservation for which payment has not been made under the above conditions.

Expenses or other mini-bar, made during our stay at Casa de Coura, shall be paid at check-out.

 

Cancellation of booking

Before the start of the stay

Cancellation of reservation must be notified in writing (e-mail or fax) 45 days before the start of stay. Proceed will return the first payment after deduction of any costs associated (eg bank transfer fees, registered mail, etc..).

Cancellations at less than 45 days, beginning on the date of stay, mean total loss of signal.

The cancellation of a booking after full payment and the beginning of the stay is to take place 30 days or less will incur cancellation charges:

·         Between 30 and 21 days before the stay: 50% of the total

·         Between 20 and 8 days before the stay: 75% of the total

·         Less than 8 days before the stay: 100% of the total

Values to return, to deduct any associated expenses (eg bank transfer fees, registered mail, etc..).

After the start of the stay

By validating the reservation the client is committing to pay for their stay in their entirety, in accordance with the conditions mentioned in "Payments Policy".

The Casa de Coura undertakes to assess the reason for cancellation and agree with clients exceptional circumstances, depending on the length of stay, with, however, the following cancellation charges:

·         Total loss of signal

·         Payment of nights at the Casa de Coura, in proportion to the length of stay, plus 30%.

 

Other

The Casa de Coura allows pets as long as strictly confined to the outer housing and attachments. Any damage caused by them will be the sole responsibility of the customer.